Upgrade Plan
${dashboard.map.routeInfo.header}
Completed Routes
Live Customer Support
Your agent handles support for live orders when customers need help with an active delivery.
Allow AI agent to handle customers support
Live AI agent for delivery support. Instant answers. Smart escalation.
Agent identity
How your agent introduces itself when a customer reaches out about an order.
Call and chat escalation
When the agent can't resolve an issue, it transfers calls and shares this number in chat so customers can reach your team.
+1
Agent knowledge (Optional)
Your agent uses this to answer questions and handle situations like refunds, delivery issues, or store policies. Add your business rules and anything your agent should know.
0/2000
0/2000
Failed Order Handling
Choose and configure if you want your agent to notify you and your customers when a delivery fails.
Allow AI agent to escalate live delivery issues
Your agent will coordinate with you and your customers to resolve live delivery issues.
Notify store for delivery issues
When a delivery fails, the agent calls this number to let you know what happened and recommend how to handle it.
+1
Suggest contacting the customer
When the agent calls you about a failed delivery, it will ask if you'd like it to also call the customer. If you agree, the agent contacts the customer to explain what happened and coordinate next steps.
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Launch agent
Connect your business information
Enter the URL your customers will get to place their orders and your business name, and configure sms settings.
Order link
This link will be added to every SMS campaign so customers can place their orders.
Business name
Enter your business name as it appears to customers.
SMS frequency per customer
Enter how often each customer should receive SMS messages
AI Assisted Message Tone
Select the tone of the AI assisted campaign messages
Friendly
Casual
Formal
Configure AI Marketing Manager
Your AI agent monitors customer behavior and sends personalized SMS campaigns based on real-time activity.
Refresh
First time customers
Incentivize first time customers to order again directly.
Let AI Write the Message
Template Select from templates
Parameters
Send if last order was within
days
Brand Awareness
Re-engagement
Reach out to past customers who haven't ordered in a while.
Let AI Write the Message
Template Select from templates
Parameters
Lower bound for reactivation
days
Upper bound for reactivation
days
Minimum order count
orders
Reviews
High Value Customer
Send exclusive offers to customers who spend more than average.
Let AI Write the Message
Template Select from templates
Parameters
Payment threshold
USD
Takeout
Takeout Only
Encourage your takeout customers to place direct orders
Let AI Write the Message
Template Select from templates
Parameters
Minimum takeout count
orders
History
Lapsed Customer
Bring back customers who've been inactive for a long time.
Let AI Write the Message
Template Select from templates
Parameters
Minimum delivery count
deliveries
Lapsed days
days
History
Weather Campaign
Triggered by forecasted weather changes (e.g., Rain, Snow)
Let AI Write the Message
Template Select from templates
History
Recent Bad Reviews
Win back recent dissatisfied customers (last 30 days) by offering incentives
Let AI Write the Message
Template Select from templates
History
Near Store Customer
Send exclusive offers to customers who are near your store.
Let AI Write the Message
Template Select from templates
SMS Preview
This is how your message will appear to customers.
Your business
Your message will appear here once you start creating your campaign.
${dashboard.reports.customerReport.customerProfile.header}
ZH
Zahid Hasan Pranto
email@address.com
+1 1223 23212 1232
721 Broadway, New York, NY 10003, USA
${dashboard.reports.customerReport.customerProfile.smsMarketingSubscribed}
${dashboard.reports.customerReport.customerProfile.leftGoogleReview}
${dashboard.reports.customerReport.customerProfile.sendSmsOffer}
${dashboard.reports.customerReport.customerProfile.quickStats}
${dashboard.reports.customerReport.customerProfile.preferences}
${dashboard.reports.customerReport.customerProfile.sendSmsOffer}
${dashboard.reports.customerReport.customerProfile.totalSpend}
$1,249.09
Based on 43 orders
${dashboard.reports.customerReport.customerProfile.avgSpend}
$29.05
Based on 43 orders
${dashboard.reports.customerReport.customerProfile.avgTip}
$2.91
Based on 43 orders
${dashboard.reports.customerReport.customerProfile.last90Days}
0
${dashboard.reports.customerReport.customerProfile.orderRating}
4.3
star
Based on 12 reviews
${dashboard.reports.customerReport.customerProfile.deliveryRating}
4.6
star
Based on 12 reviews
${dashboard.reports.customerReport.customerProfile.totalOrders} 43
${dashboard.reports.customerReport.customerProfile.lastOrder} May 25, 2025
${dashboard.reports.customerReport.customerProfile.deliveryOrders} 31
Avg. per order $31.00
•
${dashboard.reports.customerReport.customerProfile.lastOrder} May 25, 2025
${dashboard.reports.customerReport.customerProfile.takeoutOrders} 12
Avg. per order $31.00
•
${dashboard.reports.customerReport.customerProfile.lastOrder} May 18, 2025
${dashboard.reports.customerReport.customerProfile.markAsVip}
${dashboard.reports.customerReport.customerProfile.markAsVipSubtext}
${dashboard.reports.customerReport.customerProfile.deliveryInstructions}
${dashboard.reports.customerReport.customerProfile.deliveryInstructionsSubtext}
${dashboard.reports.customerReport.customerProfile.customerNotes}
${dashboard.reports.customerReport.customerProfile.customerNotesSubtext}
${dashboard.reports.customerReport.customerProfile.sendSmsCampaign}
${dashboard.reports.customerReport.customerProfile.sendSmsCampaignSubtext}
${dashboard.reports.customerReport.customerProfile.smsMessage}
Template ${dashboard.reports.customerReport.customerProfile.selectFromTemplate}
0/2 ${dashboard.reports.customerReport.customerProfile.segments}
Default driver pay
Set the base pay and payment rules that apply to all drivers.
Driver Payout breakdown
Example shown uses a $20 order value.
This breakdown shows estimated payouts based on your configured rules. Actual payouts may vary based on order details and driver performance.

Add payment rules

Choose a rule type to configure.

Fixed pay per delivery
Adds a flat amount to base pay for each completed delivery.
Order value percentage
Adds pay based on a percentage of the order value.
Distance-based pay
Adds additional pay for deliveries based on distance traveled.
Hourly online pay
Pays drivers for time spent online, regardless of deliveries.
Pass-through earnings
Passes delivery fees and tips directly to drivers.
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